Designation:Associate/ Senior Associate
Qualification:Any Graduate
Experience:0 to 1 yrs
Salary:INR 2,00,000 - 2,50,000 P.A
Location:Chennai
Job Detail:
Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses
Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP's, Escalation. etc)
Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints
Work Allocation for e-mail responses
Responsible for supervisory calls during stand alone shifts.
Candidates with MCSE/CCNA certifications preferred.
Fluency in English.
Call handling experience.
Requisites for Freshers
No Standing Arrears
Candidates should be willing to sign a bond for 2 years as per company norms (applicable for freshers)
Candidates already appeared for an interview in the past 6months will not be eligible
Candidates applying should be willing to work in Rotational Shifts(Includes Night Shifts)
Candidates interesed for semi-voice (Technical Support) can
apply
mail to vijayraj.jaikishore @ fisglobal.com
Apply Mode:Online
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Company Website: http://www.fidelityinfoservices.com/fnfis/