Company Name: Ericsson
Designation: Service Desk
Qualification: Technical college or university degree
Experience: Freshers
Salary: As Per Industry
Location: Noida
Job Description :
-Responsible for handling all tickets for all Incidents/Service Requests reported.
-Take responsibility that SLA/KPI objectives are being meet according to defined levels.
-Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
-Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
-More complex issues after preliminary recognition send to Front Office / Back Office engineers. Amount of TT send to L2 should not exceed 30%.
-Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate TT to Back Office Engineers.
Apply Mode: Online
Job Description :
-Responsible for handling all tickets for all Incidents/Service Requests reported.
-Take responsibility that SLA/KPI objectives are being meet according to defined levels.
-Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
-Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
-More complex issues after preliminary recognition send to Front Office / Back Office engineers. Amount of TT send to L2 should not exceed 30%.
-Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate TT to Back Office Engineers.
Apply Mode: Online
