Company Name: McAfee
Designation: Technical Support Engineer
Qualification: B.Tech/B.E/MCA/Other
Experience: 0-1 Year
Salary: As per Industry
Location: Bangalore
Job Description :
Job Description :
- Understanding of Operating Systems such as Unix, Linux and Windows
Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) Strong problem solving skills.
- Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete.
- Basic Vulnerability and Threat analysis skills preferred.
- Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet At least 1 year of experience in customer care/customer support Ability to multi-task and prioritize job requirements Effective problem resolution.
- Ability to communicate at multiple levels with customers (i.e. technical / management).
- Excellent at providing positive customer service.
- Advanced writing and verbal skills.
- Ability to support multiple products simultaneously.
- Self-motivated (takes initiative).
- Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable.
Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) Strong problem solving skills.
- Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete.
- Basic Vulnerability and Threat analysis skills preferred.
- Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet At least 1 year of experience in customer care/customer support Ability to multi-task and prioritize job requirements Effective problem resolution.
- Ability to communicate at multiple levels with customers (i.e. technical / management).
- Excellent at providing positive customer service.
- Advanced writing and verbal skills.
- Ability to support multiple products simultaneously.
- Self-motivated (takes initiative).
- Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable.
Apply Mode: Online
