Company Name: SunGard
Designation: Associate Enginner - Application Support
Qualification: Bachelors Degree or equivalent
Experience: 0-1 Year
Salary: As per Industry
Location: Pune
Job Description :
Job Description :
- Provide functional and technical support to customer across regions in multi-shift mode.
- Develop an in-depth functional know-how and work flows of the product.
- Develop sound technical and architectural understanding of the product.
- Develop a customer centric approach and ability to multi-task.
- Log issues into Salesforce and monitor through to closure
- Review and research of issues that arise.
- Pro-active communication of the status of those issues with the clients
- Pro-active communication of the status of those issues with the clients
- Coordinate with Tier-2 support team and development team in analyzing complex product issues.
- Work in close co-ordination with PS, Development and hosting support teams.
- Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Position Requirements:
Mandatory Requirements:-
- 0 - 1 year of industry experience in providing application/technical support.
- Excellent problem solving capability, thinking and Analytical Abilities.
- Basic SQL query writing and understanding.
- Excellent interpersonal and communication skills (verbal and written both).
- Ability to build and maintain strong client relationships.
- Energetic and Enthusiastic.
- Teamwork and partnering abilities.
- Eye for details and accuracy.
Desired Requirements:-
- Knowledge of one or more of matching and reconciliation applications
- Any technical certifications would be an added advantage
Apply Mode: Online
- Develop an in-depth functional know-how and work flows of the product.
- Develop sound technical and architectural understanding of the product.
- Develop a customer centric approach and ability to multi-task.
- Log issues into Salesforce and monitor through to closure
- Review and research of issues that arise.
- Pro-active communication of the status of those issues with the clients
- Pro-active communication of the status of those issues with the clients
- Coordinate with Tier-2 support team and development team in analyzing complex product issues.
- Work in close co-ordination with PS, Development and hosting support teams.
- Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Position Requirements:
Mandatory Requirements:-
- 0 - 1 year of industry experience in providing application/technical support.
- Excellent problem solving capability, thinking and Analytical Abilities.
- Basic SQL query writing and understanding.
- Excellent interpersonal and communication skills (verbal and written both).
- Ability to build and maintain strong client relationships.
- Energetic and Enthusiastic.
- Teamwork and partnering abilities.
- Eye for details and accuracy.
Desired Requirements:-
- Knowledge of one or more of matching and reconciliation applications
- Any technical certifications would be an added advantage
Apply Mode: Online
