Designation: Associate System Engineer
Experience : Freshers / Experienced
Qualification: BE, B.Tech, M.Tech, MCA
Location: Bangalore
Salary : 3LPA
Job Details:
1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
4. Triaging the tickets to different support groups based on category of the ticket
5. Following up on tickets and tracking them to closure
6. Providing sufficient and accurate information to users on the ticket status
Apply Mode : Online
Last Date : Sep 2015
Freshers Apply Link : Click Here
1+ Year Apply Link : Click Here
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