Company Name: IBM
Designation: IT Helpdesk-Technical Service representative(100% voice process)
Qualification: Any Graduate (10+2+3), Diploma Holders (12+3)
Experience: 0 - 5 Years
Salary: As Per Industry
Location: Bangalore
Job Description :
-Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
-Remote Infrastructure support delivery
-Perform problem cause analysis
-Resolve routine customer problem
-Ability to Identify Opportunity & Implement Process Improvements
-Has technical experience and skills in the areas of problem determination, creativity and analysis.
-Ability to meet a set of defined account agent productivity measurements.
MANDATORY DOCUMENTS:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Apply Mode: Walk-In
Date: 18-Nov-2012 b/w 10AM - 12PM
VENUE DETAILS:
KOLKATA
IBM India Pvt Ltd,
IBM Business Consulting,
Saltlake Electronic Complex, X1-7, Block Services,
EP, Sector V, Kolkata - 91
More Details: CLICK HERE
Job Description :
-Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
-Remote Infrastructure support delivery
-Perform problem cause analysis
-Resolve routine customer problem
-Ability to Identify Opportunity & Implement Process Improvements
-Has technical experience and skills in the areas of problem determination, creativity and analysis.
-Ability to meet a set of defined account agent productivity measurements.
MANDATORY DOCUMENTS:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Apply Mode: Walk-In
Date: 18-Nov-2012 b/w 10AM - 12PM
VENUE DETAILS:
KOLKATA
IBM India Pvt Ltd,
IBM Business Consulting,
Saltlake Electronic Complex, X1-7, Block Services,
EP, Sector V, Kolkata - 91
More Details: CLICK HERE